Q: How do I make order?
A: Order at Siambronze.come is every easy. Customers just write detail of your desired products “Need to order” page in website or e-mail us.
Q: What forms of payment do you accept?
A: You can use Paypal or credit card. The details of the payment procedures will be email to you after you’ve ordered the merchandise with us.
Q: How do I get assistance if I need it?
A: Customers can always contact us 24 hours a day through the contact us section on our Website. We will do our best to respond to you as fast as we can.
Q: Do you deliver outside Thailand?
A: Yes, however the shipping cost will depend upon the destination.
Q: Can I cancel my order before it is dispatched?
A: You can cancel your order at any time before it is dispatched. Please note that Made to ORDER product allow you to be able to cancel at the time before production and you must to be responsible in case there is any cost for mold, model or pattern which being made before production.
If your order has already been dispatched, you are not allowed to cancel.
Q: I have received an incorrect item in my order, what do I do?
A: In the case that the customer received an incorrect order, they can always send it back and we will send you the correct order (if the item is still in stock). The merchandise will have to be in the condition in which you received them. It means all items must be in its packs. We will be responsible for the cost of shipping and if the item you ordered is out of stock, we will give the customer a full refund.
Q: Do Siambronze accept wholesale?
A: Yes of course, but there is the minimum order of 5,000 USD an order.
Q: Do you have any special price for wholesale?
A: Yes, the wholesale price will be provided if your minimum order apply to our condition.